Return Policy

30-Day Money-Back Guarantee for Any Reason

• For any reason, if any customer is unsatisfied with the rder, you can contact us to arrange a return. 
• For purchases not made directly through Jconly’s online stores, please contact retailers for refunds

 Return

What are the requirements for the 30-Day Money-Back Guarantee?

1. JCONLY must be notified no later than 30 days after the customer places their order.
2. Products must be in good condition — unworn or unused, with tags attached — and returned in their original packaging along with all accessories.
   JCONLY reserves the right to assess fees for any damaged or missing parts, which will be deducted from the refundable amount.
3. To initiate a return, please contact us at shop@jconlytattoo.com.
   Items returned without prior approval will not be accepted.

 How to Return an Item?

Please email us at shop@jconlytattoo.com, and provide the following information :

• Order Number
• Item(s) to return
• Item condition
• Reason for return

If your return is accepted, we will provide the return address within 24 working hours.

For the refund to be processed in a timely manner, please be sure to send a return notification to JCONLY with the following information:

• Courier name
  
• Tracking number

Return Address

Addressee: Yiwu Wenmei Import & Export Co., Ltd.
Address: Floor 12 of No.5 or No.6 Elevator, Building 7 (Yiwu Yongda Weaving), No.788 Cheng Dian South Road, Yiwu City, Zhejiang, China
Postal Code: 322000

How is the refund amount calculated?

1.  Shipping and handling costs are not refundable. If an item was purchased on free shipping standard, the cost would be charged at our cost price and deducted from the purchase price.
2. Customers will return items at their own cost and time and must prepay all shipping charges or associated costs
3. The customer shall bear all risks of loss or damage to the product while in transit to JCONLY

How long does it take to get a refund?

•  Refunds will be issued within 7 days after inspection of the returned item.
• The refund will be credited to your original payment method.
• JCONLY is not responsible for delays caused by third-party services (e.g., banks, payment processors).  

Notice：

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 Warranty

How long is the warranty period of the Jconly products?

• All tattoo machines come with a 12-month warranty, starting from the purchase date.

How to return equipment for repair or replacement?

1: To start a return ,please email us at shop@jconlytattoo.com. and provide the following information:

• Order number
• Item to be repaired or replaced
• Reason for return
• Clear photos/videos of the issue (important)

We will assist you in thoroughly evaluating the root cause and determining the solution. as well as instructions on how and where to send your package.

Who bears the shipping costs for warranty repairs? 

Shipping for warranty repairs must be covered by the customer.                           

FQA

Q: Can I cancel my order and get a refund?

A: Yes, if your order has not shipped yet. Once shipped, no changes or cancellations can be made.

Q: What if I received a damaged or incorrect item?

A: Please inspect your order immediately upon delivery. If anything is wrong, contact us right away so we can resolve the issue promptly.