PRODUCTS
1. Where are the JCONLY products produced?
JCONLY needle cartridges and machines are manufactured in China. Our professional team and core technology bring together skills from different fields to offer customers better technical support.
2. Are JCONLY cartridge needles and machines compatible with other brands?
Yes, our tattoo needles and machines are compatible with most brands available in the market.
SHIPPING
1. Do you ship globally?
Yes, we ship worldwide. For specific countries and regions, please contact us for confirmation.
2. How much does the shipping cost?
Free shipping for orders over $199.
For orders below $199, a shipping fee of $16.99 will be applied.
3. How long does shipping take?
Packages ordered on business days will be shipped within 24-72 hours and an email notification will be sent. Orders placed on weekends will be processed promptly on Monday.
Standard shipping takes approximately 4-6 business days. Logistics details will be provided after your order has been shipped.
4. How can I track my package?
After placing an order, you will receive an email with your order information. Once the package is shipped, you will receive another email containing the tracking number.
You can visit our website and enter the order number or tracking number to get the latest information on your package.
DISCOUNT
Are there any available coupon codes?
Yes. You can subscribe to our email or join our Facebook VIP group to enjoy discounts.
Click on the right-side floating pop-up window to subscribe.
PAYMENT
1. What payment methods are available?
We accept PayPal and credit card payments.
2. Are your prices inclusive of taxes?
No, we do not charge any additional fees. Customs in your country or region will collect taxes from you.
3. Why did my payment fail?
Please check and confirm that your network is available, then refresh or wait a few minutes before trying again.
ORDER
1. How do I know if my order was successful?
You will receive a confirmation email with your order number and details after placing an order. If you haven't received it, contact our service team through the website chat or via email at shop@jconlytattoo.com.
2. How do I use my discount code?
Upon selecting your desired cartridge needles and machines, enter the discount code in the blank space below the item list on the checkout page to enjoy the discount.
3. How can I modify my address after placing an order?
If you find that there is an error in your address information, please promptly contact us through the website chat or via email at shop@jconlytattoo.com. If the package has already been shipped, we cannot guarantee a successful modification.
RETURNS AND WARRANTY SERVICES
1. What is the return policy?
We offer a 30-day refund policy. Click here for the specific return policy and contact our service team for assistance.
2. What is the warranty period and process?
JCONLY tattoo machines have a warranty period of 12 months from the date of purchase. If you discover a defective product covered by this warranty, we will repair the item. Proof of purchase in the form of a sales receipt must be provided for warranty repair.
This warranty will be void if the device shows signs of having been tampered with, disassembled, handled roughly, dropped, overexposed to moisture, or damaged resulting in compromised functionality.
Contact our service team for specific warranty process details through the website chat or via email at shop@jconlytattoo.com.
ACCOUNT
1. Can I place an order without logging in?
Yes, you can place an order without logging in.
2. Why can't I log in?
Ensure that you enter the correct password. If you forget your password, you can reset it or register a new account.
3. How do I recover my password?
On the login page, click the "Forgot your password?" link. The link will guide you through the password reset process. If you don't receive the "Password Reset" email after entering your email, check your spam folder or junk mail.
JCONLY PRO TEAM PROGRAM
How to join the JCONLY Pro Team Program?
We are pleased that you want to join our sponsorship team. Please send your relevant information via email to artist@jconlytattoo.com.