SHIPPING
1. Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
2. When will my order be delivered?
Our standard shipping usually takes about 7-10 working days. If your delivery address is remote, we will assess whether the delivery time is feasible and may ask you to cancel the order.
3. Can you track my package?
Upon order creation, you will receive an email with your tracking information. You may receive tracking numbers depending on the size of the items in your order. You can visit the website we offer to enter your tracking number to get up-to-date information on the status of your package.
4. How much does the shopping cost?
Shipping: Free Shipping Over $199
Below $199, we will collect USD16.99 shipping costs.
5. What payment methods are available?
We accept payment by Paypal.
PRODUCTS
1. ls the machine compatible with other brand's cartridges?
All our pen style machines are compatible with universal cartridge needles.
2. What do l do if my machine doesn't work properly?
For any questions about machine usage, please contact our service team and attach detailed information at info@jconlyofficial.com
3. How can l return my products?
We offer 30-day return policy. Please check the Returns&Refunds Policy and contact the service team at info@jconlyofficial.com
